Every company wants to be an authority in their sector - those that engage the media usually are

Media First designs and delivers bespoke media and communications courses that use current working journalists, along with PR and communications professionals, to help you get the most from your communications plan.

Adam Fisher
16th May 2018 - 7 mins read
T

wenty years down the line these terms are second nature to me, but I have to keep reminding myself that to many others they are a mystery.

Content production, like any other industry, has words, phrases and acronyms which while meaningful to those working in it, mean nothing to those outside.

Of course, we don’t use these terms in our content (we are still on a mission to eradicate all jargon from content), and we try to avoid using them when talking to clients.

But we thought it would be fun to take you through some of the frankly, often bizarre, and sometimes morbid terms we use and explain what they mean.

So here is our guide to copywriting jargon:

 

Above the fold – Traditionally this referred to broadsheet newspapers, with the top half of the page being above the fold, and therefore being the most prominent place for an article. It is now a term that is used in web design, referring to the part of the page visible without scrolling.

Blurb – The blurb is similar to a byline (see below). It is a brief introduction to the author that follows the headline.  If you look at our magazine In This Issue you will find some short text on each main article which details who wrote the piece and their experience.

Byline – The byline on a piece of content gives the name of the person who has written it. But it is not really about giving credit to the author. It is more of a tool which adds legitimacy to an article. For example, if you looked up the author of this post, you will see that I should know what I am talking about. When the byline is from maybe a senior leader in an organisation, or a particularly experienced writer, it can play a role in encouraging the reader to keep reading. The byline has evolved in recent times and will sometimes include a small bit of background on the author, or perhaps a Twitter handle so that readers can continue the conversation. 

Churnalism – Not a phrase you would hear at Thirty Seven. This refers to the practice of churning out content and articles rather than producing fresh, original and well-researched material.

House style – This refers to an organisation’s rules for writing, spelling and presenting content. For Thirty Seven, for example, one of the house rules is that numbers one to nine are always written out. In my experience, particularly from working in newspapers, any attempt to move away from house style is often met with profanities from editors and a stint in the naughty corner.

Greek – This is what we call the nonsensical text used when we are designing the layout for some content and the real copy is not yet available, even though it is actually Latin. You will probably have seen it at some point starting with ‘Lorem Ipsum’. This dummy text has more-or-less normal distribution of letters allowing the design to look complete so that it can be shared with a client. 

Gutter – No, not a reference to tabloid journalism. This refers to the white space in a magazine where two pages meet. It can also refer to the white space between text columns.

Hook – Hooks are a crucial component of effective content. These are the bits which keep your readers interested and engaged. They may be unusual facts, emotive examples, eye-catching statistics or perhaps posing a question the reader wants answered. Essentially, anything that encourages someone to keep reading the content is a hook.

Kerning – This may sound like some slightly obscure Winter Olympics sport, but kerning is actually the process of adjusting the process of space between letters.  I’m told by our designer that this is actually an ‘art’. But I write the words around here and I would describe it as a way of adding some polish to the design and improving legibility. Kerning can play a key role in eliminating orphans and widows, which sounds a lot more brutal than it actually is (more on those terms soon).

Kicker – This helpfully has a few different meanings when it comes to content. Traditionally, it has referred to a line above a headline which reveals something about the content – a sort of headline on the main headline.  More recently, it has also come to mean something surprising or poignant that is used to end a piece of content.  So if you hear us talking about a kicker, we could be discussing something at the beginning of a bit of content or something at the very end – helpful.

Orphan – One of the content world’s more morbid terms and something that is often confused with a ‘widow’. Even by those in the industry. It refers to a single word which appears at the top of a column or page. It is considered a villain of typography as it causes poor horizontal alignment at the top of a column or page. The key to remembering the difference is that an orphan is alone at the start, while a widow is alone at the end. Dark.

Pull quotes  A pull-quote is a strong, attention-grabbing quote, which has been, well, ‘pulled’ from the main text to add some visual flair to lengthy articles and make them more appealing to readers. Ideally, they are short, direct quotes, used to break up large sections of words and encourage the reader to keep going.

They are sometimes also called ‘callouts’ – but not by us.

Sidebar  This one more or less does what it says on the tin. It is a short article in a magazine or on a website sitting next to next to the main piece, which contains additional and supporting information  

Spike – Hopefully you won’t get to hear us use this phrase. It refers to a decision not to publish a piece of content or an article.

Standfirst – This is the term given to a brief introductory summary often used on longer forms of content. Its role is to give the reader an overview of what they will find in the rest of the blog or article and encourage them to invest their time in continuing to read. Generally, a standfirst will just be a few lines. Brevity is considered key.

Strapline – A strapline in print terms is a headline beneath the main headline, written in a smaller font, and used to give the reader further teaser information about the article.

Subheads – Subheads are the little headlines, usually one or two words long, that you will see scattered across longer forms of content. They serve a dual purpose. Firstly they break up the content making it appear less daunting for the time-pressed reader. Additionally, they make it easier for people to scan content to get a good idea of what it is about.

Teaser – This refers to a few lines of copy designed to encourage a reader to find the rest of the article. A printed magazine, for example, could include a teaser on the first few pages for a piece appearing further back in the publication.   

 

Tracking – Similar to kerning, but tracking is the process of adjusting the spacing throughout an entire word. Once kerning has been used to get the spacing right between each letter, tracking can be used to change the spacing equally between every letter at once. Clever hey? Still not an art though. (Stop picking fights with our designers Adam – Ed)

Widows – Another bleak term and something which is very similar to an orphan.  It refers to a short line – usually a single word - at the end of a paragraph or column. This is a design problem in printed content as it leaves too much white space between paragraphs.

WOB – Quite simple this one. It means white on black and refers to white text on a black or other coloured background.

 

At Thirty Seven, we offer content and design services to ensure your campaigns reach the right audiences at the right times. Our journalist led approach ensures your content is interesting, engaging and informative so you gain brand awareness and engagement whether it is social media content or a whitepaper.

Marketing

The 7 critical factors in quality content

Adam Fisher 9th April 2018 — 5 mins read
B

ut there are some themes which run through content that makes people stop scrolling, think differently and take action.

In fact, we believe there are seven critical factors that all written content should strive to include. A piece of writing doesn’t necessarily have to contain all of these elements but consideration to each should be given before you put pen to paper.

 

Emotional storytelling

Humans have been communicating through stories for more than 200,000 years. 

And today, while ‘storytelling’ has become something of a content marketing buzzword, good stories still stand the test of time.  

Compelling content features personal stories which readers can relate to, that stirs emotions and takes them on a journey.

People want to hear stories about other people – humans bring stories to life.

If you think about the stories we consume every day through newspapers and broadcast media, they are all about people. And the first question journalists ask themselves when working on a story is ‘so what does this mean to people?’.

Strong content harnesses this human interest in the same way.

At Thirty Seven, we use journalists to tell captivating stories in the digital world

The ‘so what’ factor

Strong content often excites, shocks and causes people to think differently.

Often, great content is original. Even the best writers will struggle to make the same tired arguments interesting for an audience that has heard it all before. 

It is the same principle that makes a story newsworthy. Journalists are always looking for something unusual or new to write about, whether it is an opinion, some original insight or a new product. Stories that include these factors will get more airtime and newspaper coverage.

To stick with that journalism theme, and to use an old adage, dog bites man is not a story, but man bites dog certainly ticks the unusual box.

Just ensure that any new, unusual or bold claims in your content can be backed up. Oh – and just because something is ‘new’ does not make it interesting. Consider this carefully - why should people care about your content?

 

Make it personal

Often the real strength of content lies in how much of themselves the author is prepared to share.

Personal anecdotes add real credibility to content and can bring the message you hope to get across to life.

Referencing problems, issues and frustrations that you have overcome, and how you solved them, shows that you are ideally placed to be producing this content.

In the blogs I have written for our sister company Media First, it is the ones where I have drawn on my experiences in journalism and communications which get the biggest response and the most interaction.  

You can also make content personal by writing the way you speak. I’m a great believer in trying to write the way I would tell the story if I was talking to friends in the pub – just without the bad language.

When producing quality content, draw in on your own experiences. People want to relate to what they're reading. - Via @37agency

 

Originality

Let’s face it, there is a lot of content out there, so to stand out and grab attention in a really crowded marketplace you need to offer something different.

Essentially, your content needs to add something new, whether it is a different perspective or opinion on a topic. This means you need to know your subject inside out, through extensive research and interviews and also know what other people have previously written about it.

Including personal experiences and examples can certainly help boost the feeling of originality and authenticity.  

 

Educational

Valuable content often provides answers to the questions your customers are asking.

This means that in order to produce meaningful content you need have a really good grasp of who your audience is and what the issues are that matter to them.

For some brands, the concern with this approach is that they are giving away their knowledge and expertise with no guarantee of a return.

But those who can see past this and can help customers address their challenges become trusted, are viewed as being credible and tend to build long lasting business relationships.

 

Strong headlines

A strong, interest-sparking headline, can be the difference between someone reading your carefully prepared work or it heading into the content abyss.

But what makes a compelling headline?

Numbers are an important tool – take another look at the headline of this blog. But, we are far from being alone in our use of numbers. If you look around on the internet you will find lots of content headlined ’9 reasons why…’ or ‘7 steps you must take…’.

Relatively low numbers can suggest your content is succinct and incisive, while it is widely considered that odd numbers work better in headlines. They also suggest authenticity because, rather than rounding up advice into a neat ten, for example, you are just giving them the information they need to know.

And as much as it pains me, as a former journalist who was taught to always spell out the numbers one to nine, using the actual digits appears to be more powerful in web content headlines.

 

Bold statements are another good way of ensuring headlines stand out and can add intrigue while asking questions in the title can leave readers wanting more. If you look at the Daily Mail website – the most popular English-language site in the world – you’ll notice it regularly uses questions in headlines to draw readers in.

 

Simplicity

An often overlooked factor in strong content is simplicity.

Readers want content which is easy to understand and consume. They will quickly lose interest and switch-off if they can’t understand what you are trying to say.

This means it is crucial that your content uses the same language your readers would use in everyday conversation.

Short paragraphs and sentences are important factors here, while jargon and unnecessarily complex or decorative words should be avoided – remember, you are not producing content to impress colleagues with your vocabulary.

You can read more about the importance of simplicity in content marketing in this recent blog.  

 

At Thirty Seven, we offer content and design services to ensure your campaigns reach the right audiences at the right times. Our journalist led approach ensures your content is interesting, engaging and informative so you gain brand awareness and engagement whether it is social media content or a whitepaper. 

Aimee Hudson
2nd October 2017 - 8 mins read