Emily Stonham
30th November 2018 - 6 mins read
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ideo content is the perfect way to achieve this. Using videos to interact with your customer shows them the person behind the product, and demonstrates how it could benefit them in real life. After all, the modern customer is busy. And with more content available online than ever, it’s important that your content stands out from the crowd and captures their interest.

Of course, different content will work for different people.  You need to narrow down your audience and figure out exactly what they’re going to be interested in watching. This means profiling your existing customers and talking to people who chose to buy from you, as well as those that chose not to buy from you. Content formats like surveys or social media polls can be really useful for this sort of research.

There are so many types of video content to consider. Here are 5 of our personal favourites for you to consider adding to your content strategy.

Behind the scenes

A video showing the inner workings of your business is a fantastic way to personalise your marketing and build a deeper level of trust with your consumer. If you’re promoting a product, show sneak peeks of how it’s made or a snippet of a brainstorming meeting. If your business offers a service, try filming a set-up before an event or consultation.

Obviously, you don’t have to show the whole thing, but giving your customers a glimpse behind the scenes can help them relate to your business on a more personal level and feel more interested in what you’re offering.

Some of the best behind the scenes video content comes from online brands. Fashion brands are particularly good at using this style on social media to keep their fans excited about upcoming products and collections.

A great example is the printing company Awesome Merchandise, who create personalised merchandise for businesses. They show behind the scenes shots of their machines embroidering and printing, and take a lot of photos off their staff working or on days out. These pieces of content help the customers feel like they’re in the factory or office with the team, and thus feel more connected.

Interviews

On the other end of the spectrum, an interview could be a great piece of content to film. This could be an interview with a team member, to find out more about the business and their day-to-day life. It could be an interview with a key influencer in your industry, perhaps talking about predictions for future trends or technological developments. You could interview customers, your boss or even strangers at a convention or networking event. There are a lot of possibilities with this idea - just figure out what you’d like to communicate, and work backwards from there.

Our sister company, Media First, often uses this video format to create customer testimonial videos such as this one. The benefit of using interviews in your content marketing is that it offers an engaging narrative for consumers, and can showcase different points of view.

Instructional videos

If you’re offering a product, a video detailing how to use it can be really beneficial for customers. Numbered videos can be really helpful e.g. ‘5 ways to use make the most of…’ or ’10 ways XX product can help your team’.

A key benefit of instructional videos is that it can also help to reduce the strain on customer services, sales and support teams. This style of video will often be created to answer a frequently asked question, and thus make the customer experience more pleasant overall.

A great example of this style of content would be makeup gurus, specifically on YouTube. Jeffree Star, a famous fashion influencer and businessman, creates makeup tutorials using his own products and techniques. The overall effect of this is that the customers gain more information about the product and engage more deeply with the brand itself.

Product launch

A great piece of content to create is a video promoting new products or events that your business is launching. A video could include sneak peeks/glimpses of the product, to generate hype around your brand. This could even tie in with other pieces of content, like competitions or give-aways to get more customers excited.

Alternatively, you could create an in-depth piece of content that highlights the key benefits of your new product, and gives the customer a reason to come back to your business.

This is often done really well by game development companies. When new video games are being released, companies often rely on social media hype to get the word out. They’ll post sneak peeks and snippets of game play, all leading up to an elaborate reveal of the game. A great example of this would be the most recent installation of the Super Smash Bros game from Nintendo.

Vlog

This one may be a less popular idea, depending on the industry you work in, but vlogging can be a great way to humanise your business and connect with your customers on a more personal level. A vlog is essentially a video blog. They’re incredibly personal, and are hugely popular on social media.

An example of the crazy hype that these pieces of content can create is the latest trend on YouTube called ‘mukbangs’. A mukbang is an eating show, with the creator simply having a meal and chatting to the audience. This might sound ridiculous if you’ve never seen these - who would sit and just watch someone eat for fun?

Surprisingly, tens of millions of people tune in to watch these on YouTube and Twitch. The appeal is the personal aspect, where the audience feels like they’re having a meal with a friend. Here's an example from a popular creator named Josh Peck.

Mukbangs can be used for marketing new products from fast food companies, like Taco Bell or McDonalds. They may not seem like the most obvious choice for a piece of content, but the cult following that they have online is immense.

Additionally, this type of content can be tailored well to fit most industries - for example ‘a day in the life of a digital marketing apprentice’ or ‘spending the day at a media training course’. They’re personal, fun and tie in well with the previously mentioned idea about a behind-the-scenes video.

Overall

Overall, it’s worth your time considering adding video into your content marketing strategy. It’s modern, engaging and also quite fun to produce. Customers love video content, and it can do incredibly well on social media.

And they don’t need to be long, either. When Thirty Seven launched a printed magazine earlier this year, we created a 15 second looped video to promote it that could be used on Twitter and LinkedIn- take a look at it here.

If you try out any of these ideas for a social media post, feel free to tag us - we’d love to see it.

Thirty Seven offers a huge range of content creation services, and we’d be happy to have a chat about any marketing projects that we could help your business with.

Marketing

Podcasts are the business

Mark Mars 3rd October 2017 — 5 mins read
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etting people to listen to your story or message for 15 minutes to an hour is challenging when you think about how short our attention spans have become (just eight seconds according to recent research). But businesses are increasingly realising the power of podcasting.

Savvy brands are recognising that well produced podcasts differentiate them from many of their competitors.

The most successful are those where products and services are subtly woven into the story the podcast is telling rather than being pushed as a hard sell.

Here are some of our favourites:

 

InterContinental Hotels

The hospitality chain launched its podcast series exploring unique features about its hotels with the goal of tapping into a traveller’s passion for new discoveries.

For example, one episode revealed that deep within the InterContinental New York Barclay Hotel’s basement there is a hidden tunnel which was used to transport wealthy travellers to and from Grand Central Station in the 1920s.

The 20-minute Stories of the InterContinental Life podcast is aimed at reigniting the guest’s passion for travel and intrigue in discovering new places. It is produced to inspire travellers to experience the world and create their own stories.

The podcasts were created as part of a global marketing campaign to drive engagement by connecting the InterContinental brand to what is relevant in culture.

There are now a series of videos to go alongside the podcasts to really bring the stories to life.

 

General Electric

This multinational company which operates in many sectors including aviation, digital, healthcare, oil and gas etc. launched its first podcast series, The Message, in October 2015 and garnered 4.4 million downloads.

The sci-fi podcast show managed to reach the No. 1 podcast spot on iTunes and fans called for the series to be made into a film.

It was a huge success with an average of 450,000 people tuning into each episode. When the podcast series ended the episodes were collectively listened to another 90,000 times.

A new series, LifeAfter, was launched in 2016 and explored the question of what happens to our digital identity when we die, and the role AI can play in the grieving process.

The goal of the podcast series is to tell a really good story that touches on a theme that reflects General Electric’s work in science and technology.

It’s clear to see General Electric saw an opportunity in the story telling space and took it. They learned that quality generates an audience reaction and being clear on their objectives and not naming General Electic and its products in every other word builds value and trust. Something that clearly brings listeners back again and again.

 

Tequila Avión

The Rich Friends: The Elevated Conversation podcast by spirits firm Tequila Avión, launched in 2016 in association with GQ associate editor Mark Anthony Green and The New Yorker nightlife editor Matthew Trammell.

Its podcast explores current affairs, music, lifestyle, art, culture and fashion in New York.

Both men bring their own unique tastes to each episode with their experience in fashion and lifestyle magazines. The dynamic, enthusiastic and opinionated hosts make this podcast feel like you’re with them exploring the best of what ‘the city that never sleeps’ has to offer.

Tequila Avión’s forward thinking attitude combined with Matt and Mark Anthony’s cultural backgrounds makes this the perfect podcast partnership which has resulted in a unique piece of programming.

Topics are always discussed with a cocktail in hand and in any way the duo see fit. Founder of Tequila Avión, Ken Austin said “When we came in, we said, we’re willing to sponsor this thing, but I said to the guys, I don’t want to tell you what to say […] it was more about the audience and the listener versus a brand dictating anything”.

With 24 episodes under their belt, it seems the elevated conversation continues.

 

Slack

The Slack Variety Pack podcast launched in 2015 and is held to be the gold standard of branded podcasts. This is down to the fact it understands its audience very well.

As a result, the company – a cloud based collaboration tools and services firm - has grown dramatically, predominantly due to word of mouth in Silicon Valley and among other American workforces, and it is now slowly making its way across The Pond.

The podcast drew in the ‘tech-savvy, young, curious and light-hearted’ with their stories about ‘work, life and everything in between’.

The 20-40 minute long episodes that included work-life anecdotes and self-contained stories, as well as Slack’s signature quirky and curious personality, enabled the podcast listenership to grow with every episode.

With success like this, we can only assume that Slack will continue to create podcasts.

 

Shopify

‘Thank God it’s Monday’ is not something everyone utters as they walk into work (although we do, in case you are reading boss), but this is the title of Shopify’s podcast.

It was created for ambitious entrepreneurs who can’t wait for a new week to begin. Shopify aimed to inspire listeners by telling success stories of like-minded innovators.

In addition to a very successful blog, Shopify created the podcast in order to capture a part of this growing marketThey identified that many people prefer audio to text as a learning format, and as portable content, anyone can listen to it wherever they are.

By interviewing high-powered businesspeople including marketing guru Seth Godin, Hootsuite CEO Ryan Holmes and serial start up entrepreneur Gary Vaynerchuk in 30-45 minute episodes Shopify creates quality content that people want to listen to.

Mark Macdonald, content manager at Shopify, said: “We would much rather be the content than the advertising. We are creating something that people want to consume, rather than interrupting them with something they wish to ignore.”

 

 

At Thirty Seven, we offer content marketing and design services to ensure your campaigns reach the right audiences at the right times. Our journalist led approach ensures your content is interesting, engaging and informative so you gain brand awareness and engagement whether it is a podcast or blog post.

Adam Fisher
9th April 2018 - 5 mins read

Every company wants to be an authority in their sector - those that engage the media usually are

Media First designs and delivers bespoke media and communications courses that use current working journalists, along with PR and communications professionals, to help you get the most from your communications plan.