Adam Fisher
31st October 2018 - 5 mins read
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o, we’ve boiled these trends down to the ones you simply cannot afford to ignore.

Here, Thirty Seven’s digital designer Tom Sykes takes you through the website design trends you really need to know.

 

Accessibility

It might sound simple, but one of the key trends so far in 2018 has been a move towards making website content easier to read.

A back to basics ethos has seen an increasing number of websites adopt a pure black on pure white approach to text.

Larger fonts and bigger headlines have also become increasingly popular.

“For a while, many websites suffered from a sort of design for the sake of design approach,” said Tom.

“But now the focus is much more on the readability of the content. We are not seeing coloured text on coloured backgrounds anymore and in many cases design has been stripped to a minimum, so that there isn’t stuff around the website which could detract the user away from what they came to the site to do.”

Tom cites the redesigned Dropbox website as a strong example of this new approach, particularly the move to bigger headlines.

He said: “The Dropbox typeface – ‘grotesque’ - is something I think we will see more of. It’s a wide typeface and is aesthetically pleasing, but that does not detract from the readability.”


Bold colours

2018 is the year for going bold with colour.

Websites are currently being designed with vibrant, bright colours.

And colour gradients are making a comeback after years of being shunned by designers. In fact, the two-colour effect is back in a big way.

Tom said: “We are seeing a move from safe and subtle colours to bold and bright ones. Designers are playing more with colours, are trying more things and are just being more courageous.

And part of this playing with colour had seen gradients begin to appear on websites everywhere.”

Tom is a particular fan of the vibrant colours used on the Sketch website which enables the company’s gold gem logo to really stand-out.

The Premier League is another website which has embraced a bold palette, combining a strong purple with flashes of bright pink – not necessarily colours you would associate with football, but certainly visually effective.

 

Playfulness

Another emerging trend is brands trying to ensure their websites better reflect their personalities.

This has seen a move away from the more formal, professional language, typically seen on websites to a more light-hearted, fun, product-focused style.

“This is an approach we are seeing a lot of start-up companies take and it is helping them to find their footing and forge their identity”, said Tom.

“I think there is growing realisation that highly formal copy doesn’t always successfully draw in customers in 2018. It is a move that is being driven by millennials who are growing up and driving the market. They want to feel brands are being genuine with them. 

“The Product Hunt website is a great example of this. It uses humorous language, makes jokes and even uses emojis. It basically uses the same language as those who visit the website.”

Of course, this approach won’t work for everyone and you would probably be unlikely to buy healthcare insurance from a website which used emojis, for example. But it is certainly something brands should consider.

This playfulness trend is also seeing more illustration being used on websites with custom drawings also helping to bring a human touch and highlight personality.

 

Animation

Animation is rapidly becoming the new norm in website design with a growing number of companies using it to help bring ideas and products to life.

Increasingly websites use animation to enable them to show products from every possible angle.

Tom said: “There are thousands of videos on social media and when you scroll down your feed and they start playing they can draw you in.

“Animation on a website can bring that same focus to products. Instead of static images, customers are able to see the whole product and they get a much better idea of what they are potentially buying.”

Apple uses a lot of animation on its website, allowing customers to view products from numerous different angles.

But it is not just about products. Animated logos are becoming a growing trend and we increasingly seeing logos that spin, transform, expand or even appear to be hand drawn.

They are eye-catching and often memorable and that can give brands an important edge.

The Sketch website that we mentioned earlier in this blog is a great example of animation – when the homepage completes animating it looks totally different from how it started, where it shows an overview of the software, and instead features the latest feature updates.

It is also an approach we have taken on our own website, where the Thirty Seven logo changes colour as you scroll down the page.

Animation can bring great focus to a product and allow your customers to view it from multiple angles. This can even sway their decision to purchase. - Via @37agency

 

Unorthodox design

Another key trend is the move away from typical website designs.

The familiar ‘hamburger menu’ – the three-pronged menu icon – has been a staple diet for websites for years.

But appetites are changing and websites are now being designed which take very different approaches to navigation.

“We are now seeing websites where the user is really encouraged to look at it and almost have to learn what it does and where they should go,” said Tom.

“It is about encouraging users to be curious and explore in a way that traditional navigation would not really facilitate.

“Obviously, you don’t want to go too far because you want to ensure they get what they came to the website for, but it is about encouraging them to have more fun with the site.”

This move away from typical website patterns is seeing a rise in highly focused homepages with full-screen displays that just depict one product, rather than long scrolling pages.

 

At Thirty Seven, we offer content and design services to ensure your campaigns reach the right audiences at the right times. Our journalist led approach ensures your content is interesting, engaging and informative so you gain brand awareness and engagement whether it is social media content or a whitepaper. 

Marketing

10 tips for mastering a Twitter Q&A

Aimee Hudson 3rd October 2017 — 8 mins read
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ritish Gas, Seaworld, JP Morgan and author EL James are among those who, to put it politely, have seen their social media chats trend for the wrong reasons.

So, what can we learn from these social media disasters? How can you do it right?

 

Timing

Timing is a key component for social media Q&A success. Holding an interactive session when you are already creating headlines in the traditional media for the wrong reasons is a recipe for disaster.

British Gas was the victim of one of the more memorable scheduling disasters, opting to give customers the opportunity to ask Customer Services Director Bert Piljls questions on the day it announced a 9.2 per cent price hike.


The #AskBG hashtag was used by thousands of customers airing their grievances and those who took the opportunity to poke fun at the energy giant.

The lesson here is clear - these social media sessions should be restricted to when you either have good news to tell or when you are not in the news at all.

 

Right person

In the same way you need the right person for media interviews, you must think carefully about who you are going to put forward for question and answer sessions.

You need someone who is senior enough to make decisions so that bland, generic responses can be avoided.

And some natural humour can be helpful.

But you also need someone who you can trust and who will need little moderation.

Ryanair boss Michael O’Leary is no stranger to controversy and a Twitter question and answer session a few years ago predictably created plenty of headlines.

Most controversial was his comment of ‘nice pic. Phwoaaarr’ to a question from a female customer, which led to allegations (and headlines) of sexism.

 

Memorable hashtag

Memorable hashtags can promote and create a buzz about your question and answer session. Ideally you want something short but still descriptive.

You should also check the hashtag is not being used for anything else.

And perhaps most importantly of all, make sure it can’t be misread – a lesson the promoters of singer Susan Boyle could have done with before they opted for #Susanalbumparty.

 

Show some self-awareness

Not every post you receive in these sessions is going to be on the subjects you want and some may mock what you are trying to achieve.

The key is to not take yourself too seriously and to respond with similar humour.

Although not strictly a question and answer session, Waitrose responded cleverly when its #WaitroseReasons hashtag was hijacked by posters making fun of its upper class reputation. It said it had found the tweets ‘funny’ and had ‘enjoyed reading most of them’. 

 

Prepare for the negatives

As with media interviews it is important to spend time considering the negative issues which could arise during the question and answer session.

Prepare lines to take which can be given in response and consider creating a page on your website which you can link through to for answers needing more than 140 characters.

 

Wider issues

As well as possible negative topics, it is also worth considering the wider issues which could arise during the question and answer session. These could be issues affecting the wider sector or perhaps some new Government policy which could have an impact on the industry. Currently, you could face questions about the impact Brexit or Donald Trump might have on the sector. Prepare some lines to take for these wider issues.

 

Not suitable for everyone

While a question and answer session may seem like a great way to boost engagement and get positive messages out, it is not a format that is suitable for everyone.

If your brand or area of work is divisive, the session will act like a magnet for critics and keyboard warriors.

When 50 Shades of Grey author E.L James held a Twitter Q&A it is fair to say it did not go to plan. As well as plenty of users taking advantage of the opportunity to question her writing ability, the author was also faced with more serious questions about her books promoting an abusive relationship.

Similarly, when SeaWorld held a #AskSeaWorld session it backfired massively, with people taking the opportunity to bring up animal welfare concerns and ask when the park would be closing down.

 

Promote

You need to promote your question and answer session ahead of the event. Begin posting about it a few days in advance using the hashtag you have opted for - this has the added benefit of enabling you to see any questions which come in early.

Also use your email lists and other social media networks to raise awareness of the sessions and encourage your employees to tell their friends.

 

Don’t be afraid to walk away

About the only thing JP Morgan got right about its infamous Twitter Q&A session was deciding to abandon the idea 24 hours before it was scheduled to take place.

The company found itself inundated with negative posts when it promoted a live chat with one of its executives, which was intended to be about leadership and careers advice.

 

With questions including ‘did you have a specific number of people’s lives you needed to ruin before you considered your business model a success?’ it was clear it had completely lost control of the hashtag.

Sensibly it took the decision to prevent further damage by returning to the drawing board.

 

Crisis plan

If your question and answer session does go ahead and goes horribly wrong, make sure you have a crisis plan in place to limit the damage, including how you will manage the media if it sparks their interest. 



We realise that these examples of social media Q&As could put you off holding one of your own. But that is not the aim. The idea is to make you aware of risks so that you can prepare for them and avoid making similar errors.

We firmly believe Q&As can generate highly productive conversations which can develop excitement around your brand and products. It just needs considered planning to avoid the pitfalls.

Mark Mars, Managing Director of Thirty Seven, said: “Just like an in-person press conference or an open discussion, Twitter Q&As provide a way for the audience to ask questions and hear responses directly from the host. But, all you need is Twitter. And anyone can do it.

"A Twitter Q&A is a great way to engage with your audience as it allows them the opportunity to talk to you in real-time conversation, in a more human way.

"Twitter Q&As are a great opportunity to get insightful feedback and for your audience to know you are taking their views seriously."

 

At Thirty Seven, we offer content and design services to ensure your campaigns reach the right audiences at the right times. Our journalist led approach ensures your content is interesting, engaging and informative so you gain brand awareness and engagement whether it is social media content or a whitepaper.

Aimee Hudson
20th March 2018 - 4 mins read

Every company wants to be an authority in their sector - those that engage the media usually are

Media First designs and delivers bespoke media and communications courses that use current working journalists, along with PR and communications professionals, to help you get the most from your communications plan.