Tom Idle
24th April 2018 - 8 mins read

I couldn’t bear to sit around on the sidelines any longer while some agencies just messed things up,” is how James puts it when I ask why he’s decided to venture into the world of content marketing.

In his six years as MD of Media First, James and his team have been asked more and more to help with different communications challenges – to present better, to deliver more impactful messages, to shoot and edit film, to hone communications. “We’ve been naturally moving towards helping with content marketing over the years. Now, with Thirty Seven we will get to help our amazing clients in a much more involved way.”

James is joined by Mark, an ex-Microsoft application development consultant, who has been running his own content and design agency for the last five years. Having worked together enhancing Media First’s own content marketing and Search Engine Optimisation (SEO) performance, the pair decided to team up.

“We’ve built a loyal following and I enjoy knowing that what we are producing is worthwhile and entertaining,” adds James. “I knew that, so long as we kept enjoying the creative process and stayed true to our journalist-led concepts of always putting the audience first, then there was a good chance that people would continue to enjoy reading, watching and listening to the content we were making.”

Enjoying the frisson of their new business launch, the pair were keen to tell me how and why they plan to do content marketing better.

 

It seems that your decision to establish Thirty Seven was based on a belief that most content marketing is poor. What’s wrong with it? 

Mark Mars (MM): So much content is produced without any strategy behind it and the quality just isn’t there.

When it comes to SEO, there has been such a focus on creating pages that rank for certain keywords. What you often end up with is lots and lots of content which might create a decent search ranking, but the quality is so poor that visitors don’t stick around for long. Google has caught up with that and now has more quality measures in place.

James White (JW): SEO and content are still considered by some agencies to be separate pieces of work. But they need to be considered together. You don’t produce good SEO with poorly developed content; it just doesn’t work.

Also, the content marketing industry seems to be in a race to produce the most amount of stuff. Quality is coming second to quantity.

 

But clearly your customers are increasingly aware of the need to improve content quality. How have you evolved to cope with changing client needs?

MM: A hell of a lot has changed in the last five years. Back in 2014, spend in content marketing was about £125 million a year. By 2020, it is set to jump to around £350 million, so brands really understand that this is the best way to reach their audiences.

There is also more appetite from consumers to digest content in many different forms, which opens up plenty of opportunity for publishers and content creators.

But that is not to say that it is being done particularly well. About 80% of B2B marketers claim to use content marketing. But 70% of them lack a consistent or integrated content strategy—and that’s a big problem. There has been too much focus on quantity over quality.

JW: ‘Quality’ is such a generic term because it’s all subjective. You need to develop the right content, for the right audience, in the right format, at the right time and in the right place.

Brands need to think more like publishers to really get the value out of content.

 

You use journalists to deliver content for your customers. The benefits of doing that might be obvious, but what is it you’re getting from journalists that you might not get from other content creators?

JW: Well, content should be more than just marketing. It’s not just good enough these days to tell good stories. You have to educate, entertain and excite audiences. You have to give people a reason to care.

Journalists inherently get this. They know how to sniff out unique stories that make people stop, sit up and listen. My wife is a journalist and she has a great ability to be brutally honest. I could spend all day coming up with, what I think is, a great idea. I’ll go home and tell her about it and she’ll challenge me by saying something like, “Who cares? Why will your audience give a damn?”

And that’s what’s great about journalists. They can easily put themselves in somebody else’s shoes and work out how people tick. That’s why I’ve loved working with our team of journalists at Media First these past six years.

 

Back in 2014, spend in content marketing was about £125 million a year. By 2020, it is set to jump to around £350 million...

 

All of your customers will have very different needs. How do you approach each piece of work to deliver the best results?

MM: Well, you need to get into the mind of the client to find out what they want to achieve, rather than just blindly creating content. You need to help build a cohesive and coherent plan that includes not just what content you will create, but also how you are going to publish it and promote it.

JW: It’s all about meeting objectives. Is this content to raise awareness? Or is it to convert lurkers on a website into buyers?

It’s also about looking at data to find out what types of content a client’s audience wants and how it wants that delivered.

When we get into content creation mode, we work like an editorial newsroom to script, write, edit and sub-edit. That then goes through a cycle of refinements until we are happy for it to leave our office and reach the client for sign-off.

 

There’s a continuous debate about the virtues of long- versus short-form content. Which do you think is best?

MM: It’s not really about what’s better. It’s about what’s most appropriate.

We do live in a fast-paced world, but to say that nobody wants to read more than 500 words just isn’t true. Long-form content has always received more shares and links than shorter pieces. People do appreciate the time that goes in to creating quality long-form content. And Google does too, with their algorithm generally favouring longer content.

 

So, are there rules for creating great content that you stick to?

JW: We like to use the simple TRUTH test – that the content is Topical, Relevant, Unusual, Trouble (solves, raises awareness of or discusses) and importantly, contains Human interest.

But it has to be delivered in the right format as well. Many people were surprised to hear that Media First and Thirty Seven have joined forces to create this magazine. Yes, it might seem a bit retro but not all audiences are the same; not everyone wants to read a blog or get their information from social media. I have a Kindle and iPad at home but still buy books, newspapers and magazines.

 

The General Data Protection Regulation is coming, giving individuals more control over how their personal data is collected and used online. What will it mean for the content marketing industry?

JW: It’s certainly something our clients need to be aware of, not least because the new regulation is so far-reaching. It will affect not just marketing but internal comms and even supplier contracts.

You can either hide under your desk and pretend it’s not happening. Or you can see it as an opportunity to be proactive.

I personally think it’s a great thing. I will have more control over my data and who markets to me. And as a content producer, I will know that we are providing our audiences with information they want.

 

So, what does the future look like for content marketing?

MM: We are drowning in content and it is getting harder to get results. The average number of shares of any content has been steadily falling over the last few years. So the whole practice does need to evolve.

That means content marketers need to be a lot more strategic about the type of content they create, backed by better research. And instead of asking inexperienced or new writers to churn out low-quality pages of blogs for long-tail keyword targeting, content teams will be comprised of creative designers, developers, AI experts, videographers, as well as plenty of experienced writers and journalists too.

JW: We also know that it’s going to be important to work closely with our customers’ teams. I hate the concept of a full-service marketing agency, where everything is outsourced. I hate to see comms teams dwindling in size. We want to support our customers to retain in-house teams because we’ve seen just how important they are during the last 35 years working with Media First.

 

What’s with the name, Thirty Seven? How did you come up with that?

MM: Well, if you ask somebody to pick a random number between zero and 100, a disproportionate number of people will choose the number 37. The more you delve into the number – the fact that it appears more regularly than any other number in films, for example – you realise just how special it is. It’s attractive and we’re in the attraction game, so it made sense.

 

What’s it like working with each other? Do you always get on or are there things you disagree on?

MM: We’re very similar. We’re both ambitious and want to succeed.

But our work lives have been very different so we have different ideas about how things should be achieved.

JW: Sure, sometimes Mark and I approach things from a different angle. Occasionally this leads to disagreements. But we complement each other. If we were both the same, we wouldn’t be anywhere near as good as a team.

Ultimately, we both want to deliver projects that excite and motivate us. That’s the reason we get out of bed in the morning; not to just earn money to pay the mortgage. It’s about more than that.

 

At Thirty Seven, we offer content and design services to ensure your campaigns reach the right audiences at the right times. Our journalist led approach ensures your content is interesting, engaging and informative so you gain brand awareness and engagement whether it is social media content or a whitepaper. 

Marketing

Our guide to copywriting jargon

Adam Fisher 16th May 2018 — 7 mins read
T

wenty years down the line these terms are second nature to me, but I have to keep reminding myself that to many others they are a mystery.

Content production, like any other industry, has words, phrases and acronyms which while meaningful to those working in it, mean nothing to those outside.

Of course, we don’t use these terms in our content (we are still on a mission to eradicate all jargon from content), and we try to avoid using them when talking to clients.

But we thought it would be fun to take you through some of the frankly, often bizarre, and sometimes morbid terms we use and explain what they mean.

So here is our guide to copywriting jargon:

 

Above the fold – Traditionally this referred to broadsheet newspapers, with the top half of the page being above the fold, and therefore being the most prominent place for an article. It is now a term that is used in web design, referring to the part of the page visible without scrolling.

Blurb – The blurb is similar to a byline (see below). It is a brief introduction to the author that follows the headline.  If you look at our magazine In This Issue you will find some short text on each main article which details who wrote the piece and their experience.

Byline – The byline on a piece of content gives the name of the person who has written it. But it is not really about giving credit to the author. It is more of a tool which adds legitimacy to an article. For example, if you looked up the author of this post, you will see that I should know what I am talking about. When the byline is from maybe a senior leader in an organisation, or a particularly experienced writer, it can play a role in encouraging the reader to keep reading. The byline has evolved in recent times and will sometimes include a small bit of background on the author, or perhaps a Twitter handle so that readers can continue the conversation. 

Churnalism – Not a phrase you would hear at Thirty Seven. This refers to the practice of churning out content and articles rather than producing fresh, original and well-researched material.

House style – This refers to an organisation’s rules for writing, spelling and presenting content. For Thirty Seven, for example, one of the house rules is that numbers one to nine are always written out. In my experience, particularly from working in newspapers, any attempt to move away from house style is often met with profanities from editors and a stint in the naughty corner.

Greek – This is what we call the nonsensical text used when we are designing the layout for some content and the real copy is not yet available, even though it is actually Latin. You will probably have seen it at some point starting with ‘Lorem Ipsum’. This dummy text has more-or-less normal distribution of letters allowing the design to look complete so that it can be shared with a client. 

Gutter – No, not a reference to tabloid journalism. This refers to the white space in a magazine where two pages meet. It can also refer to the white space between text columns.

Hook – Hooks are a crucial component of effective content. These are the bits which keep your readers interested and engaged. They may be unusual facts, emotive examples, eye-catching statistics or perhaps posing a question the reader wants answered. Essentially, anything that encourages someone to keep reading the content is a hook.

Kerning – This may sound like some slightly obscure Winter Olympics sport, but kerning is actually the process of adjusting the process of space between letters.  I’m told by our designer that this is actually an ‘art’. But I write the words around here and I would describe it as a way of adding some polish to the design and improving legibility. Kerning can play a key role in eliminating orphans and widows, which sounds a lot more brutal than it actually is (more on those terms soon).

Kicker – This helpfully has a few different meanings when it comes to content. Traditionally, it has referred to a line above a headline which reveals something about the content – a sort of headline on the main headline.  More recently, it has also come to mean something surprising or poignant that is used to end a piece of content.  So if you hear us talking about a kicker, we could be discussing something at the beginning of a bit of content or something at the very end – helpful.

Orphan – One of the content world’s more morbid terms and something that is often confused with a ‘widow’. Even by those in the industry. It refers to a single word which appears at the top of a column or page. It is considered a villain of typography as it causes poor horizontal alignment at the top of a column or page. The key to remembering the difference is that an orphan is alone at the start, while a widow is alone at the end. Dark.

Pull quotes  A pull-quote is a strong, attention-grabbing quote, which has been, well, ‘pulled’ from the main text to add some visual flair to lengthy articles and make them more appealing to readers. Ideally, they are short, direct quotes, used to break up large sections of words and encourage the reader to keep going.

They are sometimes also called ‘callouts’ – but not by us.

Sidebar  This one more or less does what it says on the tin. It is a short article in a magazine or on a website sitting next to next to the main piece, which contains additional and supporting information  

Spike – Hopefully you won’t get to hear us use this phrase. It refers to a decision not to publish a piece of content or an article.

Standfirst – This is the term given to a brief introductory summary often used on longer forms of content. Its role is to give the reader an overview of what they will find in the rest of the blog or article and encourage them to invest their time in continuing to read. Generally, a standfirst will just be a few lines. Brevity is considered key.

Strapline – A strapline in print terms is a headline beneath the main headline, written in a smaller font, and used to give the reader further teaser information about the article.

Subheads – Subheads are the little headlines, usually one or two words long, that you will see scattered across longer forms of content. They serve a dual purpose. Firstly they break up the content making it appear less daunting for the time-pressed reader. Additionally, they make it easier for people to scan content to get a good idea of what it is about.

Teaser – This refers to a few lines of copy designed to encourage a reader to find the rest of the article. A printed magazine, for example, could include a teaser on the first few pages for a piece appearing further back in the publication.   

 

Tracking – Similar to kerning, but tracking is the process of adjusting the spacing throughout an entire word. Once kerning has been used to get the spacing right between each letter, tracking can be used to change the spacing equally between every letter at once. Clever hey? Still not an art though. (Stop picking fights with our designers Adam – Ed)

Widows – Another bleak term and something which is very similar to an orphan.  It refers to a short line – usually a single word - at the end of a paragraph or column. This is a design problem in printed content as it leaves too much white space between paragraphs.

WOB – Quite simple this one. It means white on black and refers to white text on a black or other coloured background.

 

At Thirty Seven, we offer content and design services to ensure your campaigns reach the right audiences at the right times. Our journalist led approach ensures your content is interesting, engaging and informative so you gain brand awareness and engagement whether it is social media content or a whitepaper.

Emily Stonham
12th October 2018 - 6 mins read

Every company wants to be an authority in their sector - those that engage the media usually are

Media First designs and delivers bespoke media and communications courses that use current working journalists, along with PR and communications professionals, to help you get the most from your communications plan.