Will GDPR prove a catalyst for improving content quality?

What’s your favourite game? As long as it’s one of the Pokemon games, we’ll get along just fine. Gaming has been around for decades, and has been quickly picked up as a great addition to marketing, through gamification. Gamification is a concept that was touched upon in the 1910s, and formally introduced in the 1980s.

You’ve probably already seen the scare stories about the EU’s General Data Protection Regulation (GDPR). If you haven’t then you don’t need to do too much digging to find terrifying tales about these supposedly ‘draconian’ measures and speculation that it could become the next PPI scandal.

f course, the regulations, which are supposed to improve data protection for EU citizens, residents and businesses, do have significant implications for brands and the way they communicate with their customers.

But is there another side to the doom, gloom and scaremongering?

Well, at Thirty Seven we believe the changes, which come into force on May 25, present an opportunity for marketers and could be a catalyst for good.

Before the rise of the internet it was very hard for brands to produce content, at least cost effectively.

But as the World Wide Web has gone from strength to strength it has become ever easier for organisations to reach customers.

However, this has come at a cost, because while content marketing has been enjoying a boom, there is little doubt it has been at the expense of quality. There’s now less craft and more churn in the majority of content and all too often what customers receive offers little in the way of value.

Of course what exactly constitutes ‘quality’ content is subjective, vague and elusive. However, Google uses a definition which I believe works as well as any.

Its evaluators use the EAT acronym when ranking website pages. It stands for Expertise, Authoritativeness and Trustworthiness and we believe it is a good model to adopt to ensure content stays ahead of the pack.

So how will GDPR impact the quality of content? Well, by giving people more control of their data they will also have more control of what information they receive.

Brands need to be able to show that consent to receive their information has been “freely given, specific, informed and unambiguous” – ideally this should be achieved through a double opt-in procedure involving a signup process, such as clicking a box, and a confirmation of that instruction by clicking a link in a follow-up email.

Businesses will also have to make it easy for that consent to be withdrawn at any time.

This means that, particularly in the days after the May deadline, many brands will have fewer people on their mailing lists. While there will still be those who argue that size matters, it is surely better to have a more concise list of people who look forward to receiving your content than a larger list of people who are indifferent and don’t really know how or why your emails end up in their inbox.

More importantly, it also means brands will have to work harder than ever to get people to subscribe and sign-up and continue to be happy to receive their content.

And that in turn means content needs to be better quality, targeted, personalised, niche and valuable. In short, content that turns recipients into fans.

Of course, it is possible that some email marketeers will try to duck these regulations or convince themselves that only the really big players will be targeted by GDPR enforcers in the early days, but the risks of non-compliance are eye-watering; a fine which is either four per cent of turnover or €20 million - whichever is the larger.

Another possibility is that organisations may simply reduce their email marketing activity as they struggle to comply with the GDPR May deadline and turn to social media more instead to fill the vacuum.

But to make that approach work they will still need to place greater emphasis on the quality of their social media output, because if customers are going to engage with that content they will again need to feel it has value and is worth sharing.

We are not suggesting that GDPR is going to improve the quality of the internet, but it will give the content you receive in your mailbox a much needed shot in the arm.

At Thirty Seven, we offer content and design services to ensure your campaigns reach the right audiences at the right times. Our journalist led approach ensures your content is interesting, engaging and informative so you gain brand awareness and engagement whether it is social media content or a whitepaper.

“

I couldn’t bear to sit around on the sidelines any longer while some agencies just messed things up,” is how James puts it when I ask why he’s decided to venture into the world of content marketing.

In his six years as MD of Media First, James and his team have been asked more and more to help with different communications challenges – to present better, to deliver more impactful messages, to shoot and edit film, to hone communications. “We’ve been naturally moving towards helping with content marketing over the years. Now, with Thirty Seven we will get to help our amazing clients in a much more involved way.”

James is joined by Mark, an ex-Microsoft application development consultant, who has been running his own content and design agency for the last five years. Having worked together enhancing Media First’s own content marketing and Search Engine Optimisation (SEO) performance, the pair decided to team up.

“We’ve built a loyal following and I enjoy knowing that what we are producing is worthwhile and entertaining,” adds James. “I knew that, so long as we kept enjoying the creative process and stayed true to our journalist-led concepts of always putting the audience first, then there was a good chance that people would continue to enjoy reading, watching and listening to the content we were making.”

Enjoying the frisson of their new business launch, the pair were keen to tell me how and why they plan to do content marketing better.

It seems that your decision to establish Thirty Seven was based on a belief that most content marketing is poor. What’s wrong with it?

Mark Mars (MM): So much content is produced without any strategy behind it and the quality just isn’t there.

When it comes to SEO, there has been such a focus on creating pages that rank for certain keywords. What you often end up with is lots and lots of content which might create a decent search ranking, but the quality is so poor that visitors don’t stick around for long. Google has caught up with that and now has more quality measures in place.

James White (JW): SEO and content are still considered by some agencies to be separate pieces of work. But they need to be considered together. You don’t produce good SEO with poorly developed content; it just doesn’t work.

Also, the content marketing industry seems to be in a race to produce the most amount of stuff. Quality is coming second to quantity.

But clearly your customers are increasingly aware of the need to improve content quality. How have you evolved to cope with changing client needs?

MM: A hell of a lot has changed in the last five years. Back in 2014, spend in content marketing was about £125 million a year. By 2020, it is set to jump to around £350 million, so brands really understand that this is the best way to reach their audiences.

There is also more appetite from consumers to digest content in many different forms, which opens up plenty of opportunity for publishers and content creators.

But that is not to say that it is being done particularly well. About 80% of B2B marketers claim to use content marketing. But 70% of them lack a consistent or integrated content strategy—and that’s a big problem. There has been too much focus on quantity over quality.

JW: ‘Quality’ is such a generic term because it’s all subjective. You need to develop the right content, for the right audience, in the right format, at the right time and in the right place.

Brands need to think more like publishers to really get the value out of content.

You use journalists to deliver content for your customers. The benefits of doing that might be obvious, but what is it you’re getting from journalists that you might not get from other content creators?

JW: Well, content should be more than just marketing. It’s not just good enough these days to tell good stories. You have to educate, entertain and excite audiences. You have to give people a reason to care.

Journalists inherently get this. They know how to sniff out unique stories that make people stop, sit up and listen. My wife is a journalist and she has a great ability to be brutally honest. I could spend all day coming up with, what I think is, a great idea. I’ll go home and tell her about it and she’ll challenge me by saying something like, “Who cares? Why will your audience give a damn?”

And that’s what’s great about journalists. They can easily put themselves in somebody else’s shoes and work out how people tick. That’s why I’ve loved working with our team of journalists at Media First these past six years.

Back in 2014, spend in content marketing was about £125 million a year. By 2020, it is set to jump to around £350 million...

All of your customers will have very different needs. How do you approach each piece of work to deliver the best results?

MM: Well, you need to get into the mind of the client to find out what they want to achieve, rather than just blindly creating content. You need to help build a cohesive and coherent plan that includes not just what content you will create, but also how you are going to publish it and promote it.

JW: It’s all about meeting objectives. Is this content to raise awareness? Or is it to convert lurkers on a website into buyers?

It’s also about looking at data to find out what types of content a client’s audience wants and how it wants that delivered.

When we get into content creation mode, we work like an editorial newsroom to script, write, edit and sub-edit. That then goes through a cycle of refinements until we are happy for it to leave our office and reach the client for sign-off.

There’s a continuous debate about the virtues of long- versus short-form content. Which do you think is best?

MM: It’s not really about what’s better. It’s about what’s most appropriate.

We do live in a fast-paced world, but to say that nobody wants to read more than 500 words just isn’t true. Long-form content has always received more shares and links than shorter pieces. People do appreciate the time that goes in to creating quality long-form content. And Google does too, with their algorithm generally favouring longer content.

So, are there rules for creating great content that you stick to?

JW: We like to use the simple TRUTH test – that the content is Topical, Relevant, Unusual, Trouble (solves, raises awareness of or discusses) and importantly, contains Human interest.

But it has to be delivered in the right format as well. Many people were surprised to hear that Media First and Thirty Seven have joined forces to create this magazine. Yes, it might seem a bit retro but not all audiences are the same; not everyone wants to read a blog or get their information from social media. I have a Kindle and iPad at home but still buy books, newspapers and magazines.

The General Data Protection Regulation is coming, giving individuals more control over how their personal data is collected and used online. What will it mean for the content marketing industry?

JW: It’s certainly something our clients need to be aware of, not least because the new regulation is so far-reaching. It will affect not just marketing but internal comms and even supplier contracts.

You can either hide under your desk and pretend it’s not happening. Or you can see it as an opportunity to be proactive.

I personally think it’s a great thing. I will have more control over my data and who markets to me. And as a content producer, I will know that we are providing our audiences with information they want.

So, what does the future look like for content marketing?

MM: We are drowning in content and it is getting harder to get results. The average number of shares of any content has been steadily falling over the last few years. So the whole practice does need to evolve.

That means content marketers need to be a lot more strategic about the type of content they create, backed by better research. And instead of asking inexperienced or new writers to churn out low-quality pages of blogs for long-tail keyword targeting, content teams will be comprised of creative designers, developers, AI experts, videographers, as well as plenty of experienced writers and journalists too.

JW: We also know that it’s going to be important to work closely with our customers’ teams. I hate the concept of a full-service marketing agency, where everything is outsourced. I hate to see comms teams dwindling in size. We want to support our customers to retain in-house teams because we’ve seen just how important they are during the last 35 years working with Media First.

What’s with the name, Thirty Seven? How did you come up with that?

MM: Well, if you ask somebody to pick a random number between zero and 100, a disproportionate number of people will choose the number 37. The more you delve into the number – the fact that it appears more regularly than any other number in films, for example – you realise just how special it is. It’s attractive and we’re in the attraction game, so it made sense.

What’s it like working with each other? Do you always get on or are there things you disagree on?

MM: We’re very similar. We’re both ambitious and want to succeed.

But our work lives have been very different so we have different ideas about how things should be achieved.

JW: Sure, sometimes Mark and I approach things from a different angle. Occasionally this leads to disagreements. But we complement each other. If we were both the same, we wouldn’t be anywhere near as good as a team.

Ultimately, we both want to deliver projects that excite and motivate us. That’s the reason we get out of bed in the morning; not to just earn money to pay the mortgage. It’s about more than that.

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