Aimee Hudson
6th December 2017 - 6 mins read
A

nd with constant growth – 30 per cent of all time spent online is now allocated to social media interaction – the pace of that change is going to increase.

The good news is that the Thirty Seven crystal ball has been put to good effect and helped us identify the things you can expect to see much more of.

 

Ephemeral Content

This type of content is intriguing and one that can be quite hard to achieve successfully. It is where your followers see a short clip of content or an image for a matter of seconds before it disappears.

It is the format Snapchat was built upon.

However, more brands are exploring ephemeral content to provide a different side of the business for certain occasions.

For example, ephemeral content is great for giving an audience a sneak peek or a behind the scenes look of a product or event. Burberry used it to wide acclaim in 2015 to create an ad in real time.

Alternatively, it can be used for competitions and giveaways, interviews, holidays or a daily/weekly series.

The key to being successful with this form of content is to be human. It should be unpolished and light-hearted or, in other words, ‘flawed’.

 

Stories

Snapchat has, since pretty much the beginning, had a feature called ‘stories’ where users can publish snippets of what they’re doing out to everyone who follows them.

Within the last year or so Instagram and Facebook have copied this idea and interestingly, Instagram seems to have become the more popular platform for this feature with 100 million daily active viewers in 2016.

Many people and brands share snippets of their day and then add text, stickers, filters or emojis and publish it so anyone who follows their account can view it.

Since Facebook now owns Instagram it has also rolled out the feature to its own platform but with little success.

 

Live Video

There’s no doubt that live video is on the rise with more and more brands tapping into it and in 2018 it is expected to take centre stage. 

While there are many video streaming platforms – and LinkedIn is in the process of rolling out one to its users now - Facebook Live and Periscope appear to be the most popular.

Periscope, in 2016, stated that users watched 110 years of live video every day in the app and on New Year’s Eve Facebook Live reached a record-breaking number of users around the world.

Twitter and Instagram have also launched a live video platform within their apps, in Twitter’s case they now have a button to live stream via Periscope.

This feature is particularly useful to those who want to live stream an event, for example a product launch, to everyone who couldn’t be there. Q&A’s and a live video series are also opportunities to pick up on.

With new capabilities like 360-degree videos, there are new ways to engage an audience.

 

Artificial Intelligence

This is a fairly new feature for most social media brands but Snapchat has paved the way since the beginning with their variety of filters.

Powered by artificial intelligence the filters are known to be engaging and interactive. I mean have you seen how many selfies have dog ears over them now?

Due to its growing popularity, other platforms have adopted the feature in order to entice users.

Many companies are investing in artificial intelligence and creating new interesting ways to engage audiences.

It’s believed that artificial intelligence will drive social media in the coming year with some stating that it is essential for social media success. It is certainly something Apple has placed a lot of emphasis on while launching its new iPhone X.  For businesses, it’s a new way of opening doors to interact with customers, publish adverts and network.

 

Messaging Apps 

With more people spending more time online, social media companies are investing in instant messenger functionalities.

Facebook was the first to initiate this with the Facebook Messenger app. This allows people as well as brands to communicate globally for free.

Those aid customer service processes as they provide a faster and easier way for customers to get the assistance they need, compared to email or phone.

The hotel chain Hyatt utilises Facebook Messenger for 24-hour customer service so guests can make reservations or ask questions.

Many companies that don’t use social media messaging apps use similar technology which can be embedded into their websites.

 

Marketplace

E-commerce is becoming more prominent within social media platforms. With Facebook, Instagram and Twitter offering ways for users to buy products directly within their apps.

With one simple click, a user is taken to the company’s desired URL to either browse products or with the intention to buy.

The marketplace is powerful. In a recent survey, 56 per cent of consumers said they follow brands on social media to know when products are on sale and 31 per cent said they use social media to specifically look for new products to purchase.

Many people go on social media to interact with interesting content and are more likely to engage in posts that provide information to them rather than an advert e.g. gift ideas for your sister. Indirect advertising allows companies to reap more benefits.

Remarketing via adverts on social media is also known to increase sales for businesses and can be a very effective strategy when done well.

 

Mobile Advertising

If you haven’t started investing more into mobile advertising it’s about time you did. It’s wise to advertise across all social media platforms if possible and take advantage of the new features that come out.

In 2016, Facebook brought in $7 billion worth of social media ad revenues. Its algorithm ensures that a user’s friends and family’s content comes first so that the 75 per cent of brands that pay to promote adverts on Facebook will have to create appealing and engaging ads in order to capture the user’s attention first.

Twitter, on the other hand, has paid advertising features including videos, sponsored hashtag icons and stickers to provide users with a variety of ad options.

Interestingly, users said, in a recent survey, adverts on Instagram were more memorable compared to ads on Snapchat. However, Snapchat offers more appealing ad features like sponsored filters that are popular during film releases making them more likeable to users.

Overall, each platform runs a pay-to-play operation to make advertisers pay as much money as they can so they can get the results they want. For example, if you’re looking for conversions and have a budget of £50, Facebook will put this in front of only a select few people. But if your budget is £500 your ad will be placed in front of many more people who are likely to complete your desired conversion action.



Perhaps the biggest trend though, which seems set to continue, is that the four main channels continue to copy each other’s most popular features, as the ‘stories’ functionality shows. 

The social media platforms are becoming standardised with the only difference being which one your audience uses most.

At Thirty Seven, we offer content and design services to ensure your campaigns reach the right audiences at the right times. Our journalist led approach ensures your content is interesting, engaging and informative so you gain brand awareness and engagement whether it is social media content or a whitepaper.

Marketing

Pixel perfect- 4 brilliant examples of games being used in marketing

Emily Stonham 13th February 2019 — 9 mins read
G

amification is defined by the dictionary as ‘the process of adding games or game-like elements to something (such as a task) so as to encourage participation’. Using games in marketing can therefore be taken literally, with interactive games or apps to promote a service, or in a more abstract way, through gamification.  

Using gaming in your marketing is a fantastic way to tap into people’s natural instincts to compete and win. Psychologically speaking, most humans have an innate desire to compete. Of course, there’s plenty of people who like to just hug it out, but competition seems to be firmly rooted in our brains.

In this blog, we’re looking at everything from alternate reality games to YouTube gaming channels. I’ve collected four of my favourite examples of marketing games and gamified marketing campaigns to help inspire your next marketing move, take a look.

 

Halo 2- I love bees

The first thing that I thought of when researching for this blog post is Halo’s fantastic alternate reality game I Love Bees. This revolutionary game was not the first ARG, but it opened up a new path for creative marketing, and has led to many other innovative games since.

 

 

This game was designed to promote Halo 2, and started off with two key pieces of content. A website link to ilovebees.co was hidden in the Halo 2 cinematic trailer, and some previous ARG players received jars of honey in the post. These two events weren’t connected publicly for a while, but curiosity eventually got the better of players, who started exploring the website listed.

The website, which appeared to have originally been a beekeeping website, was covered in confusing snippets of text and code- almost as if it had been hacked (hint hint). The apparent owner of the site, Dana, posted a blog stating that her website had been compromised. Fans started to realise that this was something that could be solved, and began to work on unravelling the clues.

The premise of the game involved global co-operation between players, with practically no guidance. The players received times and GPS codes, which eventually led them to work out that they needed to go to specific payphones across the world at particular times to answer calls. Some calls were pre-recorded, others were ran by live operators which added another level to the immense detail of this ARG.

Other players worked on the website code, deciphering hidden messages that led to audio files being found that revealed a complete audio drama with the story of the game. The game increased in complexity as time went on, with players being emailed, phoned and invited to real character meetings. It all ended up with players being invited to one of four cinemas, where they could play Halo 2 before the release and get a collectible DVD.

The incredible detail and complexity of this game led to dedicated fans going above and beyond to win. One fan stayed to receive a phone call at one of the payphones whilst Hurricane Frances was merely minutes away from reaching them. I would call it a successful marketing game if players are willing to brave a hurricane, wouldn’t you?

The main thing to take away from this example is that people love games. Obviously, hosting a full scale ARG may not be the best business move, depending on your company. They require a ridiculous amount of planning and funding, and a customer base who’s going to actively engage with an interactive piece of content.

If you do have all of these things, though? Go for it. ARGs are amazing. I’d recommend listening to the podcast Rabbits- it’s one of the best pieces of fiction that I’ve ever listened to, and actually what kick-started my personal interest in ARGs in the first place.

 

UpUpDownDown

This next example is less about gamification, and more about actual video games being used for marketing. Arguably, this isn’t even a deliberate marketing move- but it’s had an amazing impact from a business perspective regardless.

UpUpDownDown is a gaming YouTube channel, run by Austin Creed. Austin Creed, more commonly known as Xavier Woods, is a member of the WWE tag team The New Day. This channel is hosted by Austin, and features a whole host of other WWE stars in every video. The channel is very successful (1.7M subscribers, at the time of writing) and I’m personally a big fan of the content that they produce.

The thing that intrigues me with this is how easily it slots into WWE’s marketing strategy. There’s the obvious benefits of it being a successful channel with a large audience- merchandise, brand deals and brand awareness for WWE. It also provides a more unique form of content for WWE fans, and can subtly encourage more hype around upcoming events, simply by mentioning it in a video.

The channel even has an impact on the TV show itself- The New Day have a set of ring gear (wrestling clothes) which is themed around UpUpDownDown.

When the channel was first created, it didn’t seem to fit WWE’s image so much. Obviously, it’s a project of Austin’s, but I believe the channel does benefit WWE in quite a few ways. There’s been collaborations with one of WWE’s own side channels, for example. Did it really match the theme of a wrestling company to be associated with a video gaming channel? Apparently so.

The lesson to learn from this marketing move is it’s important  to step outside of your comfort zone, every once in a while. Obviously, consider your actions and consider how your audience will perceive them (maybe don’t work with a pizza company if you’re a health food promoter). But do experiment with new platforms and forms of content, to keep your audience on their toes.

 

McDonald’s Monopoly

This is one of the most well-known examples of gamification in marketing, and it’s been around since 1987.The premise is simple- it’s basically fast food monopoly. Players collect tokens with their food purchases, and trade them in for prizes. These prizes can range from free food, all the way up to huge cash prizes.

The prizes for this game are so good, in fact, that there was a huge scandal involving fraud back in 2001. An employee figured out how to cheat the system, and ended up scamming ridiculous amounts of money out of McDonald’s. He ended up with a three year jail sentence, and 50 other people were convicted. Personally, I think I’d rather stick with the free dessert as a prize rather than a jail sentence, but each to their own.

In all seriousness, the longevity of this campaign shows how successful it is. The game encourages repeat business in a short amount of time, and successfully uses both print and digital to drive up hype around the campaign. I’ve even been sucked into this game before at my previous job, where the staff would band together and collect tokens as an entire team. I don’t even eat at McDonald’s regularly, I just wanted to play the game.

That’s the key takeaway from this campaign. If you’re going to use games or gamification, it needs to be simple and fun. If you can’t give a 30 second elevator pitch for the game you want your customers to play, it may be too complex and time consuming to drive any good levels of engagement. Keep it simple and fun, and try to avoid getting scammed for $24 million too.

 

Volkswagen Fun Theory

This final example is iconic in the gamification industry. Volkswagen created the Fun Theory campaign, to show how people’s behaviour could be influenced by adding an element of fun to a mundane task. This is one of my absolute favourites, as all the projects had a great impact on the environment, as well as being interesting from a psychological point of view.

There were numerous projects in the Fun Theory- my favourites being the piano stairs, the 50 foot drop bin and the bottle bin arcade. These were simple yet brilliant ideas, turning boring acts like walking up the stairs or recycling into something fun.

 

 

 

By turning the stairs into a working piano, a large majority of people took the stairs over using the escalator. The 50 foot drop bin and the arcade bin encouraged more people to recycle and pick up their rubbish. The positive effects of this campaign were amazing, and just go to show that gamification can have real impacts on the world.

The main lesson to learn from this campaign is that, generally speaking, people like to play. Gamification offers excitement and competition where there might not originally be any. If you’ve got a product that could stereotypically be considered quite dry or dull, using games in your marketing strategy could be a wonderful way to create excitement about your brand.

 

Overall

Overall, it’s worth your while adding an element of gaming into your marketing strategy. But how should you go about doing this?

If you’ve got the resources to do an ARG- go for it. They’re brilliant for engagement and brand loyalty, and are a great way to attract media coverage too. 

Try to step out of your comfort zone, too. If you always do the same thing over and over, people won’t keep coming back to your content as they’ll know what’s going to happen next. Surprise them. Launch a scavenger hunt, or release a mobile app. Maybe try using an online quiz, if you’re not sure about how to get started with gaming.

Remember to keep it simple and entertaining. If you have to spend more than 30 seconds explaining it, the novelty is gone and you won’t get very high levels of engagement. Add a points system to your game so people don’t have to track it themselves, or only ask people five questions instead of 50 in a quiz. Loyalty cards are another simple and popular way to add gamification into your marketing content as well.

If you’re still not sure about using games in your marketing content, or don’t know where to get started, get in touch with Thirty Seven today. We offer interactive game design services, and also other useful content creation services for gamification like contest or survey design. We’d be delighted to help with your marketing strategy and content creation, get in touch today at hello@thirtyseven.agency or 0118 380 0975.

 

Adam Fisher
9th April 2018 - 5 mins read

Every company wants to be an authority in their sector - those that engage the media usually are

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